FREE SHIPPING for order over £40 (UK)

FAQ | Shipping & Return


Christmas delivery

To get your order before Christmas, please place an order by midnight 20 Dec for UK orders (Hermes) and 15 December for international orders (Royal Mail)

How much is the shipping cost for UK order?

We offer free shipping for the playdough kit. (It comes in a Letter box size.)

For the rest of our products, we offer free shipping for orders over £40.

Standard Delivery: £3.50 / free over £40).
Express 
Delivery: £5.00 for playdough kit | £7.00 for the rest

Take me to the shop

When the order will be dispatched?

All orders will be dispatched within 2 working days but mostly 1 day and sent by Hermes Mail delivery service. Please allow 2-3 working days for delivery once dispatched. As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

The birthday of a little one is coming very soon..Can I have the item delivered as fast as possible?

Yes you can! We have an express delivery option for you to choose at checkout. We dispatch from Monday to Saturday. Please place an order before noon (12PM) for the order to be dispatch on the same day.

How do I know if the toy fits my child's development?

We can offer you a special shopper experience, if you want any detail about any toys to fit a special needs of each child. Send us an E-mail about your specific needs and area of development that you wish to tackle. We have a child development consultant on our team who will assist you as much as possible to find the right learning tool for you.

What is Filou Toys?

We are a team of art educators and toy designers based in london. We value quality play more than anything. Play is the powerful learning method. Our two lines of products are creative play boxes and wooden toys.

Creative Play boxes: We developed an activity for kids and family to engage and learn together. Our boxes focus on sensory and nature play with Reggio Emilia approach to play in mind (experienced-based, play-based, and child-led learning). We’re hoping, in the near future, to expand the creative box range and launch a sensory box subscription. Please keep in touch.

Wooden toys: We are an official distributor of Blue Ribbon Toy Thailand. Blue Ribbon is a family-run toy factory who has been in the toy industry for more than 30 years. We want to provide a quality wooden educational toy that has something different to the market. We also do a wholesale order, please email us (hello@filoutoys.com) for more details.

What if I change my mind and want to return an item?

Yes, of course you can within 14 days after receiving the item.

We have a policy that the return item must be in the same condition that you received it in, unused, and in its original packaging.
Please send us an email via hello@filoutoys.com and we will assist you as soon as possible.

Do you ship in Europe and International?


Europe

We do deliver within the EU, the delivery cost will be calculated at the checkout. International

For International

shipping costs please contact hello@filoutoys.com for more details.
We are more than happy to chat about your orders.